The ARDEX Group UK – manufacturer of high-performance flooring, tiling and general construction brands across the UK – has been awarded BSI Kitemark™ for Service Excellence, recognising the company’s unwavering commitment to delivering outstanding customer experiences across its operations.
This respected certification, issued by the British Standards Institution (BSI), is a mark of quality and trust, demonstrating that an organisation consistently delivers a high standard of service and places customers at the heart of its business.
David Lyman, UK General Manager at ARDEX Group UK, said: “We are delighted to have achieved the BSI Kitemark for Service Excellence. This recognition reflects the dedication and passion of our teams, who work tirelessly to support our customers, respond to feedback and continually improve the service we provide. While we are proud of this achievement, we remain focused on raising the bar even further.”
The BSI Kitemark for Service Excellence is based on a rigorous, independent assessment process aligned with three internationally recognised standards:
- BS 8477:2014 – Code of practice for customer service
- ISO 10002:2018 – Guidelines for complaints handling
- BS ISO 23592:2021 – Service Excellence principles
Achieving this certification highlights the ARDEX Group UK’s dedication to best practice in customer service, complaint management and continuous improvement – further reinforcing its reputation as a trusted partner to customers across the flooring, tiling and construction sectors through its ARDEX, BAL and DUNLOP brands.
The BSI Kitemark has been recognised for over 120 years as a symbol of trust and confidence, independently verifying that products and services meet rigorous quality standards. The Service Excellence scheme builds on this legacy by helping organisations demonstrate their ability to deliver exceptional customer experiences in a competitive marketplace, where service quality is a key driver of customer loyalty.
For ARDEX Group UK, this achievement reflects a company-wide commitment to listening to customers, investing in service innovation and embedding a culture that prioritises customer satisfaction at every touchpoint.
As the company celebrates this milestone, it also recognises the vital role played by its employees, customers and partners in helping to achieve this standard of excellence—and remains committed to continuously improving the customer experience in the years ahead.