Published 30th June 2023
GivBax Rewards – the ARDEX Group UK Loyalty Programme.
These Terms & Conditions are applicable to the relationship between ARDEX Group UK (ARDEX UK Ltd and Building Adhesives Ltd) and the Customer who subscribed to the GivBax Rewards Loyalty Programme.
1. Definitions
ARDEX Group UK: The UK companies of ARDEX Group; consisting of ARDEX UK Ltd (Homefield Road, Haverhill, Suffolk, CB9 8QP) and Building Adhesives Ltd (Longton Road, Trentham, ST4 8JB) and their respective brands (hereinafter referred to as “ARDEX Group UK”, “we” or “us”)
Member: a registered individual who has subscribed to the GivBax Rewards Loyalty Programme.
Action: An action taken by a Member in their relationship with GivBax Rewards Loyalty Programme and ARDEX Group UK.
Eligibility Criteria: [The assessment of Members meeting the requirements of Membership and use of programme.
Loyalty Points: value points that can be awarded within GivBax Rewards to a Member, which can be exchanged for Rewards.
Loyalty Programme: award programme in which ARDEX Group UK can award Loyalty Points to Members for specific Actions.
Reward: a representation of an item of value that a Member can obtain in exchange for a set amount of Loyalty Points. When a customer purchases a reward using their Loyalty Points, they will receive a Voucher entitling them to redeem the item of value described in the purchased Reward.
Voucher: a single instance of a Reward that is generated when a customer purchases a Reward using their Loyalty Points and is redeemable for the item of value that is described in the Reward referenced by the Voucher.
Terms and Conditions: these terms and conditions in respect of the Loyalty Programme of ARDEX Group UK, as amended from time to time.
2. Applicability
GivBax Rewards is only eligible for professional tradespeople such as Tilers, Floorers or General Trades. Individual consumers are not eligible to sign up to the GivBax Rewards.
Members can use the App and participate in the loyalty programme if they are a resident within the United Kingdom (mainland only) and any claims or transactions are limited to those within the UK mainland only.
Use of the Loyalty Programme is limited to users who are at least 18 years old, although if you are 13 or more, but not yet 18, you may use this website if your parent or legal guardian agrees to these Terms and Conditions on your behalf. Use of the Loyalty Programme is not directed to users under the age of 13. If you are under the age of 13, you are not permitted to use the Loyalty Programme, register as a Member, or send personal information to ARDEX Group UK.
ARDEX Group UK reserves the right to refuse a registration application to the Scheme at any time at its absolute discretion. The following parties (among others) do not qualify to participate in the Scheme. By accepting the terms and conditions you confirm that you do not fall within any of the following categories:
a) Employees of the Company or any of its subsidiaries, holding company or such companies ‘subsidiaries or holding companies (as the same are defined under s1159 of the Companies Act 2006);
b) Employees of existing ARDEX or BAL product stockists/distribution centres
c) Relatives of any such employee; and
d) Any Public Authority or other Public Sector Organisation.
GivBax Rewards is available to qualifying Members for their personal use only and is limited to one account per individual. Attempts by a Member to open multiple accounts may result in suspension of all their accounts. Members of GivBax Rewards are exempt from participating in any other reward programme or financial incentive scheme offered by ARDEX Group UK.
To subscribe to GivBax Rewards, a Member is required to register an account on GivBax Rewards directly using the in-app registration or the web-site access at givbax-rewards.com, ensuring all mandatory information is completed and true. By registering an account, a Member agrees that these Terms and Conditions will apply to the relationship between ARDEX Group UK and the Member subscribed to the Loyalty Programme.
3. About these Loyalty App Terms
The loyalty programme is a way in which we endeavour to reward and thank loyal customers. These Loyalty App Terms explain how you can access GivBax Rewards through our mobile application or web portal (hereinafter referred to as the “App”) to earn points and exchange them for rewards. These Loyalty App Terms do not alter in any way the terms or conditions of any other agreement you may have with ARDEX Group UK, or eligible merchants for our products, services or otherwise. Our GivBax Privacy Policy explains how we will use your personal data.
By registering for and becoming a Member of the loyalty programme, you agree to be bound by these Loyalty App Terms. If you do not agree to these Loyalty App Terms, you should not use the App.
4. Participation within GivBax Rewards
You will be prompted to register your account after you install the App. The minimum system and compatibility requirements for the App are set out on the app store where you downloaded the App. If your device doesn’t meet these then the App may not work as intended, or at all. You must only create one account and will remain responsible for the confidentiality and security of any usernames and passwords for your account. If you create more than one account, we reserve the right to deactivate your accounts.
You must provide valid, correct and up to date data to become and continue being a member of the loyalty programme. Therefore, please ensure you update your details regularly. Refusal to provide any or all required data may prevent you from becoming or continuing to be a member. Participation in the loyalty programme is free (subject to possible internet connection charges to complete the registration and to access the App and such costs are borne by you according to your telephone operator or ISP’s tariffs).
You will be able to start collecting points once you have (a) downloaded the App, (b) set up an account and (c) once you have received an email from us confirming your membership.
Our decision regarding your ongoing eligibility will be final and binding on you and we accept no liability for refusing your participation in the membership programme.
Members must be able to demonstrate to ARDEX Group UK that they are eligible for membership. No purchase is required to qualify for GivBax Rewards although promotions and offers may require purchases before a benefit is obtained.
GivBax Rewards only provides accounts to individuals. Accounts for companies are not offered. Multiple individuals within the same company can become individual GivBax Rewards members. It is the responsibility of the company to agree which Member is claiming for which purchases and we take no liability for Members making claims or associated redemptions or rewards.
Claims on product purchases can only be made once. Multiple claims on the same purchase or invoice will not be rewarded and will lead to all associated accounts being contacted for resolution, which could also incur immediate removal of eligibility and membership, whereby we accept no liability for refusing your participation in the membership programme membership and loss of points.
Any fraudulent claims including (but not limited to) claims that are found to use invoices that show a different registered Members name or different registered company name, claims that have been amended, modified or falsified in any way, are from a time period prior to registration or agreed date for qualification with ARDEX Group UK, or found in any other way to be false will lead to all associated accounts being contacted for resolution, which could also incur immediate removal of eligibility and membership, whereby we accept no liability for refusing your participation in the membership programme membership and loss of points.
ARDEX Group UK take no responsibility for any tax liability of reward claims through the GivBax Rewards programme, with any responsibilities fully with the individual Members.
The Eligibility Criteria shall apply throughout the period of your membership of the loyalty programme, and we reserve the right to assess your compliance with the Eligibility Criteria at any time during your membership. If at any time we determine, in our sole discretion, that you no longer comply with the Eligibility Criteria we reserve the right to terminate your membership of the loyalty programme. Our decisions regarding your eligibility will be final and binding on you and we accept no liability for refusing your participation in the loyalty programme.
We can take any action we consider appropriate, including removing or suspending an account and points accrued if we have reason to believe you are abusing the scheme or associated clubs and offers.
Use of additional offers and benefits associated with your rewards account are subject to availability and any additional terms and conditions of promotions that are detailed.
We reserve the right to cancel, withdraw or alter the scheme at any time, including these terms and conditions or any individual rewards accounts and their associated benefits.
5. How can you earn points?
The App allows you to collect points for all valid purchases of listed ARDEX Group UK products (multiple brands) from our approved retailers in the UK mainland only and provided the purchase and delivery for any online order is from an approved stockist to an address in the UK. A full list of our products and associated points can be always found within the app. Our approved retailers are also always listed as venues within the app.
Receipt or invoice images submitted to the Loyalty Programme – in accordance with the upload options shown within the app or on the givbax-rewards.com microsite only – must legibly include the retailer’s name, all individual items purchased and their prices, the total amount paid and transaction date. If any of this receipt information is illegible or missing, your receipt may not earn Loyalty Points.
Receipt or invoice images must be submitted within 60-days of the in-store transaction to be eligible for points. The same receipt or invoice may not be uploaded more than once. You may only submit real, unmodified receipts or invoices for transactions that you were part of.
Loyalty Points will only be awarded for receipts or invoices from participating retailers.
If it is not possible to automatically authorise or reject a receipt or invoice image submission, it will be manually reviewed within a maximum of 30 days of any valid evidence of purchase being provided, however points should be awarded within 72 hours wherever possible.
Members may only submit receipt or invoices that show purchases made by them whereby they have the ownership or agreement to use this for an eligible claim. The customer data on the receipt or invoice must relate to the Member data for that account. We will only award points where you have provided valid company details and a valid statement, invoice or receipt to validate your purchase and we cannot accept any order confirmations or delivery notes as evidence of purchase. You will not receive points for any purchases made prior to the start of the Loyalty Programme Term.
If all or some of the products that you purchase are returned after points have been awarded (e.g. if you withdraw from or terminate the contract or return an item purchased for which the points had been awarded), we may cancel the points awarded in proportion to the amount refunded.
Loyalty points are awarded as per the product listing and associated point value shown within the app at the time of claiming. Loyalty points can only be gained for the ARDEX Group UK products listed. We reserve the right to modify, change or remove products and associated point values at any time. You can check your up-to-date points status via your account on the App.
During the Loyalty Programme Term (as defined below), we may also in our sole discretion, award bonus points to participating customers for specific activities purchases of specific products or services at one or more UK Stores, during a certain period of time, or other promotional and/or marketing activities. These initiatives will be announced in direct communications to you through push notifications, email or a telephone call, be listed on our website or social communications, or contained within the App and in-store from time to time. Once the points have been awarded, they can be redeemed in accordance with these Loyalty App Terms.
Loyalty Points are not transferable to other accounts of Members or otherwise. Loyalty Points will be classed as spent once a Reward is purchased. Members are required to report any inaccuracy in their awarded Loyalty Points to ARDEX Group UK customer service within one month from discovering such inaccuracy.
ARDEX Group UK has the right to correct any wrongfully awarded Loyalty Points; or to annul any Rewards that are exchanged with such Loyalty Points within three months from the date of redemption.
Members can only exchange their Loyalty Points for Rewards within the GivBax Rewards Programme. The Rewards in the Loyalty Programme are subject to change without prior notice. Rewards cannot be returned or exchanged for alternative rewards. Any voucher cannot be combined with other vouchers of any kind, unless stated by ARDEX Group UK. Some rewards are only available while stocks last.
6. Claiming Points with GivBax Rewards
Points per eligible product are listed within the app. We will only exchange reward points through the agreed claim options within the app. Points are non-transferable.
To redeem points, just log in to the App and select the ‘redeem’ function against any reward that you are eligible for. When you select the redeem function, the App will provide details of the terms and conditions that apply to that reward (the “Reward Terms”), including any terms relating to expiry of the reward. If you do not agree to the Reward Terms, you may not participate in the reward.
If rewards are linked to a specific, identified retailer(s) only in the Reward Terms it is responsibility of the retailer(s) to fulfil the reward. If you have redeemed points in exchange for a reward and you have a query or complaint about the reward, please contact the relevant retailer.
Where points can be redeemed for cash values these can only be withdrawn using the providers network of ATM’s across the UK and in conjunction with their terms and conditions where applicable. Our cash redemption partner for GivBax Rewards is “Pin4 Cash” with an ATM network across the UK (see http://pin4.com/uk/terms-and-conditions/ for full details of terms and conditions). Alternate redemptions can be made by exchanging Member points for other merchandise and offers listed in the Spend section of the app. We reserve the right to amend any points values, or redemption offers at any time, without notice and without liability.
Members must have enough reward points to cover the point value required for item redemptions. Members cannot make a part payment of points towards a redemption product or service. For cash rewards the minimum withdrawal is £10 and withdrawals are in multiples of £10. Any additional points in Members accounts not required for a redemption will remain on the Member balance within their account.
If the period to use the reward expires without use, you lose the right to use the reward and the points used to claim the corresponding reward. You cannot cancel a reward after your points have been redeemed against it.
7. Setting points balance to zero for non-use
If you have not interacted with the App for 12 months (by interaction in this instance we mean uploading a receipt or using points to receive a reward), we will set your points balance to zero. We will notify you of this in advance and with a minimum of 30 days’ notice. If there remains to be no agreed interaction within the 30-day period any unused points will be forfeited.
Points can only be redeemed within a maximum time frame of 12 months from the date of purchase. If points are not redeemed within this timeframe they will be removed from your account. We will notify you of this in advance and with a minimum of 30 days’ notice. If there remains to be no agreed interaction within the 30-day period any unused points will be forfeited.
8. Your right to use the App
You may only use the content we provide through the App to participate in the loyalty programme. At all times, the content remains owned by us, our third-party providers or by the third-party brands named in the App.
If you obtained the App from the Apple App Store, you must also use the App in accordance with the Usage Rules in Apple’s App Store Terms of Service as updated from time to time.
If you obtained the App from Google Play, you must also use the App in accordance with the Google Play Terms of Service as updated from time to time.
If you sell any device on which the App is installed, you must remove the App from the device before you deliver the device to the buyer.
9. Additional GivBax Rewards rules
There are some rules we ask you to follow when using the App. You must not:
- Use the App for any illegal purpose,
- Use the App for any purpose other than your participation in the loyalty programme,
- Upload or transmit anything via the App that is obscene, defamatory, abusive, or threatening or that infringes any other person’s rights,
- Use the App to do anything that could harm our reputation,
- Use the App to post or transmit spam,
- Try to hack the App or to get around any of the App’s security or access control features,
- Modify, adapt, translate, or create derivative works of the App,
- Remove, alter or conceal any trademark, logo, copyright or other proprietary notice that is on the App,
- Decompile or reverse engineer the App or try to derive source code from the App.
10. Third Party Products and Services
We may make information, advertisements, and other materials provided by third parties available through the App, including links to third party websites. We provide links for your information and convenience and have no control over the content of those sites or resources.
We do not review, approve, endorse, control or make any promises with respect to third party content and have no obligation to monitor third party content. We may disable access to any third-party content through the App at any time.
You use third party services at your own risk and should apply a suitable level of caution and discretion in doing so. When you use third party services, the applicable third party’s terms and policies brought to your attention will apply (including any Reward Terms).
11. Changes to the Loyalty App Terms
We reserve the right to change and/or modify the loyalty programme (or any part of it) and/or these Loyalty App Terms or any policy, FAQ, or guideline pertaining to the loyalty programme at any time and in our sole discretion without notice to you.
Any modifications will be posted on the App and will take effect immediately. Your continued use of the App and participation in the loyalty programme will constitute your acceptance of such changes or modifications; therefore, you should review these Loyalty App Terms frequently to understand the terms and conditions that apply to the loyalty programme. If you do not agree to the amended Loyalty App Terms, you must stop participating in the loyalty programme.
12. GivBax Rewards App Updates
We may, from time to time, make free updates available to you to improve the App’s performance, to fix bugs, to address security issues, to enhance functionality, and/or to improve the user experience. Such updates should be installed as soon as reasonably possible after we make them available to you.
We may automatically update the App on your device to address security threats.
13. Disclaimers
Misuse of the loyalty programme: In no event shall we be held liable to you for any aspect of your membership that is inconsistent with these Loyalty App Terms. Should you misuse or exercise your membership of the loyalty programme in a manner inconsistent with these Loyalty App Terms, we may deactivate your account, without notice, deleting any points accumulated by you (if applicable).
Errors, bugs and interruptions: The App and all updates are supplied to you free of charge. You acknowledge that the App is provided on an “AS IS” basis and may contain errors or inaccuracies. We do not give any warranty or guarantee that the App will operate without error. We do not guarantee uninterrupted access to the App. You acknowledge that we may need to interrupt access to the App for scheduled or emergency maintenance purposes, to fix bugs or for security reasons. Access to the App may also be interrupted for reasons outside of our reasonable control.
App not developed for your requirements: You acknowledge that the App has not been developed to meet your individual requirements, and that it is therefore your responsibility to ensure that the App as described on the applicable app store front and in these Loyalty App Terms meets your requirements.
Security of internet transmissions: You acknowledge that internet transmissions are never completely private or secure and that any message or information you send using the App may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.
14. Your responsibilities and our liabilities
Check device compatibility and system requirements: It is your responsibility to check that the App is compatible with your device and the operating system on your device. We will not be liable for loss or damage caused by the app including (but not limited to) you failing to correctly follow installation instructions, having in place the minimum device or system requirements advised by us, failing to install updates, issues relating to any cyber-attacks or other security issues, or from any damages to data or other digital content.
The App is for access to our loyalty programme and you may not use the App for any other purposes. We will not be liable for any business-related losses that you suffer as a result of our breaking these Loyalty App Terms or our negligence. Examples of “business-related losses” include loss of profits, loss of business, loss of contracts, loss of business opportunity and business interruption.
Install all updates promptly: To help protect the App and your device from security risks, we strongly recommend that you promptly install all updates that we make available to you. Failing to install updates that we make available to you could leave the App and your device vulnerable to security threats.
Events outside our reasonable control: We will not be liable for any losses that you suffer because we fail to comply with these Loyalty App Terms as a result of events outside our reasonable control.
If you cause your own loss: If you breach these Loyalty App Terms, we will not be liable for any increase in loss or damage that you suffer as a result of your breach of these Loyalty App Terms.
15. Term and Termination
Loyalty Programme Term: Your membership of the Loyalty Programme begins once you have downloaded the app and fully completed your registration and continues until we decide to end the Loyalty Programme, subject to earlier termination by us in accordance with these Loyalty App Terms (the “Loyalty Programme Term”).
Terminating for fraud, mis-use, or breach: If you do not comply with these Loyalty App Terms or applicable laws, or if we have reasonable grounds to suspect fraud or mis-use of the App by you or by anybody using your device or account details, we may immediately terminate your account and your right to use the App and exclude you from the Loyalty Programme by giving you written notice setting out the reasons. From the date that we give you written notice, all points that you have collected but not yet redeemed will be forfeited, and you will not be entitled to earn any more points.
Terminating for non-use: You can choose to stop using the App or to delete it from your device at any time. If you have not interacted with the App for 12 months, we may give you notice ending your right to use the App and removing you from the Loyalty Programme. If we give you notice for non-use, you will be able to continue to earn and redeem points in accordance with these Loyalty App Terms for 30 days after the date of our notice. Unredeemed points will be forfeited after the end of the 30-day period.
Terminating for non-compliance with the Eligibility Criteria: If we determine that you do not comply with the Eligibility Criteria at any time, we may immediately terminate your account and your right to use the App and exclude you from the Loyalty Programme by giving you written notice setting out the reasons. From the date that we give you written notice, all points that you have collected but not yet redeemed will be forfeited, and you will not be entitled to earn any more points.
If we discontinue the App or the loyalty programme: If we discontinue the App or the loyalty programme, we will give you advance notice. You will be able to continue to earn and redeem points in accordance with these Loyalty App Terms for 30 days after the date of our notice. Unredeemed points will be forfeited after the end of the 30-day period.
16. We may transfer this contract to someone else
We may transfer our rights and obligations under these Loyalty App Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these Loyalty App Terms.
17. Legal obligations
This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
If a court finds part of these Loyalty App Terms illegal, the rest will continue in force.
Each of the paragraphs of these Loyalty App Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing any of these Loyalty App Terms, we can still enforce them later.
If we fail to insist that you meet your obligations under these Loyalty App Terms or if we do not enforce our rights against you or if we delay in doing so, that will not mean that we have waived our rights against you, and it does not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing and that will not mean that we will automatically waive any later default by you.
These Loyalty App Terms are governed by English law, and you can bring legal proceedings in relation to them in the English courts.
18. Customer Service and Complaints
For help using the App or if you have any queries about the Loyalty App Terms, please use the ‘contact’ form within the App or alternatively, email our support team at loyalty@givbax-rewards.com
You can also contact us about any problems you have using the App, or if you want to let us know about any errors or performance issues with the App, or if you have a complaint. We will endeavour to respond to your email within 30 days of receipt.
19. How we will contact you
If we need to send you a general notice or general information, we will send a pop-up notification on the App. We recommend that you check the App regularly and frequently for notifications. We may also contact you by email using the most recent email address or mobile phone number you have provided to us.
20. Data Protection
We hold the personal details of scheme members for the purposes of administering the Rewards Scheme, providing member benefits, and advising members of information on products, promotions and offers etc.
Details of the types, reason, and purpose for holding data are shown in the Privacy Policy, available to view at https://ardex.co.uk/givbax-privacy-policy.
Members may update their details and preferences at any time on the app or by contacting us via loyalty@givbax-rewards.com
21. Trademarks and copyright
All brand names, product and service names and titles and trademarks or copyrights belong to their respective holders. No permission is given for their use by any person other than the said holders and such use may constitute an infringement of the holders’ rights.
All designs, text, graphics and their selection and arrangement used in association with the GivBax are the copyright of ARDEX Group. Any use of materials without prior written consent is strictly prohibited.
